Refund Policy

Thank you for choosing ZONARITHOR. We are committed to providing you with exceptional products and services. However, if you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

Eligibility for Refund

• Refund requests must be made within 30 days of the purchase date.
• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required to process a refund.

Non-refundable Items

Certain items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Personal care items

Process for Refunds

1. To initiate a return, please contact our support team at [email protected].
2. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Contact Information

If you have any questions about our refund policy, please contact us at [email protected].

Thank you for shopping with ZONARITHOR.